As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal role in ensuring seamless communication with customers whose aircraft are undergoing service.

Your responsibilities will include, but not be limited to:

• Communicating with Customers: Serve as the primary contact for customers requiring aircraft maintenance services. Keep customers informed about maintenance status, including any delays or changes. Deliver a proactive, personalized service experience to private and business aviation clientele.
• Providing Cost Estimates: Researching parts as needed to complete repairs. Generate accurate cost estimates for maintenance services. Explain the cost breakdown and potential additional charges.
• Scheduling Maintenance: Coordinate with customers to schedule maintenance appointments, ensuring minimal disruption to operations. Provide clear instructions for drop-off, pick-up, and preparatory steps.
• Addressing Customer Inquiries: Respond promptly and professionally to inquiries via various channels. Provide comprehensive answers about procedures, timelines, and pricing.
• Coordinating with Maintenance Teams: Liaise with maintenance technicians to ensure customer requirements are met. Communicate customer instructions and facilitate collaboration.
• Resolving Issues: Act as a mediator in resolving customer concerns. Listen to feedback, address complaints promptly, and uphold service quality standards.
• Maintaining Records: Keep accurate records of all customer communications. Update customer profiles for efficient follow-up.
• Promoting Additional Services: Identify opportunities to upsell additional services based on customer needs. Provide information about service packages, promotions and programs, and upgrades.
• Continuous Improvement: Seek feedback from customers to identify areas for improvement. Participate in training programs to enhance knowledge and skills.
• Invoicing/Collections After maintenance services are rendered, you'll be responsible for creating and sending invoices to clients.
• Work closely with pilots, crews, and fellow employees.
• Assist pilots and passengers with a variety of needs, as well as record guests’ needs in a professional manner.
• Maintain a neat work area at all times, including the front desk and lobby.
• Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Basic knowledge of aircraft components and systems.
• Excellent communication skills, both written and verbal, to effectively liaise with aircraft owners/operators.
• Experience in purchasing and quoting, preferably in the aviation industry.
• Ability to manage multiple projects simultaneously with exceptional follow-up.
• Excellent interpersonal, verbal, and written communication skills.
• Willing to work varied hours, including weekends, holidays and occasional overtime as needed.
• Customer service experience a plus.
• Positive team player, highly motivated self-starter with demonstrated leadership qualities.
• Answering customer questions/inquiries and resolving issues as necessary
• Aviation experience preferred