Supv - Hub Business Partners

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Our Hub Business Partner Supervisors are critical to overseeing and driving daily operational performance of our business partners. Our supervisors cultivate strong partnerships with our business partner teams, both frontline and management, as well as serving as the liaison between the business partners and United Airlines. The supervisors are responsible for managing daily operational performance, various levels of safety and security compliance, and adherence to our Service Level Agreements. We rely on our supervisors to proactively communicate operational changes, challenges, areas of risk, and then partner on immediate and long-term solutions and strategies.

Specific daily functions of our Hub Business Partner supervisors listed below:

• Serve as the subject matter expert for our outsourced lines of service to include cabin cleaning, provisioning, janitorial, catering, fueling, wheelchair, security, bussing, etc.
• Supervise the daily business partner operations to include visual and written audits, briefings, staffing reviews, reporting and analysis, performance meetings, operational walks, etc.
• Serve as the main point of contact during the shift for both United and on behalf of the business partners
• Partner with internal and external stakeholders to work through in-the-moment operational issues and strategize for long-term solutions
• Analyze and communicate performance metrics vs goal and leverage data to benchmark trends
• Influence safety culture in adherence to SOP and regulations

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• High school diploma/GED or equivalent education
• Two years of experience in Airport Operations or a related operational environment
• Previous experience in a leadership role such as a team lead or supervisor
• Effective communication and conflict management skills, both verbal and written, to include email, PowerPoint, shift briefings, etc.
• Previous experience with performance management, analytical problem solving, and critical decision making
• Must be legally authorized to work in the United States without sponsorship

• Bachelor’s degree and/or equivalent work experience preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.