Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

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Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.

The Principal - Online Travel Agencies handles United’s Online Travel Agencies (OTAs) with more than $3.5 billion in annual UA revenue. The primary focus is to manage and increase profitability of assigned accounts, which include well-established OTA’s (Expedia, Priceline, Fareportal), newer entrants (Hopper, Vayama/Travix, Trip.com), Metasearch providers (Google Flight Search, Kayak, Skyscanner, etc.) and/or other strategically important travel sellers. Demonstrates exceptional understanding of Uniteds and of each customer’s unique business strategies. Solves problems and communicates effectively to build strong, trust-based relationships within client hierarchy to establish self/company as critical strategic business partner.

• Coordinates, with support of the Sr. Manager – Distribution and Director – Distribution, client agreements with other internal departments, and alliance partners to ensure profit maximization and contract obligations are met by both parties. Solves complex issues unique to high volume online sales (pricing, customer service, accounting, GDS) and facilitates resolution by clearly understanding and communicating the issues to all levels of management.
• Analyzes sales performance, facilitates reporting and invoicing, effectively raises commercial issues, schedules, and coordinates Quarterly Business Reviews.
• Systematically monitors display quality and level of conformity to United product display requirements and preferences, raises/solves issues that arise, coordinates findings and actions with AJV partners where applicable.
• Knows assigned customers inside/out. Maintains unmatched understanding of customers priorities and personal objectives and their demeanor toward United and competitor offerings. Supported by Distribution leaders, the Principal acts as an expert in United value propositions and pursues actions that are aligned with Uniteds strategy and interests.

NOTE: This position offers a hybrid work arrangement with in-office requirements 50 of the time in Chicago, IL. This role will be required to travel up to 10 of the time.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table.

• Bachelors degree or 4 years of relevant work experience
• 4+ years’ relevant work experience
• 1+ year of experience in distribution, sales, client management or related field
• Effective communicator
• Strong problem solving
• Establish trust-based relationships with distributors
• Robust understanding of United’s OTA and Metasearch contracts
• Familiarity with United distribution and sales strategies and capabilities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• Familiarity with United Pricing and Revenue Management, Agency Accounting, Advertising departments
• Knowledge of travel distribution technology including global distribution systems and passenger servicing systems

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.