Company Description

Air Charter Service are the largest charter brokerage, operating in over 30 offices across the globe. We are a charter provider that goes the extra mile to ensure each and every one of our customers experience service beyond expectation.

We have an exciting, rare opportunity for a Flight Services Executive to join the team here in our Surbiton HQ. With customer service at the forefront of everything we do, this is a great opportunity for someone with previous experience working in a customer facing role to support the sales team in ensuring all private charters go off without a hitch!

Job Description

• Act as the liaison between brokers, airlines, clients and suppliers
• Preparing flight briefs for clients
• Ensuring proper handover to brokers, airlines and operations
• Overseeing flight departures and flight riding on board charters
• Accurate data entry, logging of flight times
• Report and maintain information about flight updates and issues
• Complete flight documents for confirmed charters
• Updating the customers and brokers on the progress of the flight when necessary
• Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed

Additional Information

Starting salary of 30,000 per annum

• 22 days’ holiday per year, increasing to 25 after 1 years service & with length of service
• Free breakfast and lunches in our onsite canteen "The Hangar"
• Private healthcare and pension
• Free onsite gym
• Career development opportunities
• Onsite car park

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Diversity and Inclusion

Here at ACS were passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

Qualifications

About you

• Previous experience working in a customer facing role is essential
• Aviation or airport experience is desired
• Fluency in a second language is desirable
• Eligible to frequently travel, often at late notice
• Full UK driver's license
• Deliver high quality of service
• Exceptional communication skills and phone etiquette
• Ability to meet deadlines and problem solving skills
• Ambition, drive and self-motivation
• Friendly, personable and empathetic
• A hard-working team player