Join our vibrant Marketing & Digital department at Jet2.com and Jet2holidays, where customer-centricity is at the core of everything we do. Were a growing business with a focus on offering the best options for leisure travellers in the UK, and were seeking a passionate individual to drive insights and shape our customer experiences. This is a unique opportunity for someone looking to make a significant impact and advance their career in a dynamic and fast-paced environment.
As our Customer Experience & Insights Executive, you’ll lead our efforts to understand and enhance customer journeys. Reporting to the Senior Customer Insights Manager, youll play an important role in delivering actionable insights to senior management, driving strategic decisions, and championing a culture of decision-making based on consumer needs and wants.
As our Customer Experience & Insights Executive, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Colleague discounts on Jet2holidays and Jet2.com flights
- Annual pay reviews
What you’ll be doing:
- You’ll support in the delivery of our large-scale brand tracking programme and other regular spanet surveys, delivering insights that drive improvements in our services and support business growth.
- You’ll design, execute and manage research projects, such as surveys, focus groups and data analysis, to gather insights on brand perception, consumer behaviour and digital experiences.
- You’ll monitor spanet trends, evaluate competitive performance, and provide insights to support strategies to optimise brand visibility and customer engagement.
- You’ll collaborate with the wider CX & Insights team and other cross-functional departments to understand their research needs, interpret research findings and make data-driven recommendations to support optimisation and business growth, working with teams such as Product, Advertising, Digital etc
- You’ll present actionable insights to senior stakeholders, translating complex data into compelling narratives and strategic recommendations.
What you’ll have:
- Passion for research and a genuine interest in understanding customer behaviour and preferences.
- Experience and knowledge of research methodologies and techniques, including survey writing and data analysis.
- Strong written and verbal communication skills, with the ability to craft clear, concise, and engaging reports for stakeholders of varying seniority levels.
- Confidence in speaking and presenting to senior stakeholders, articulating insights and recommendations effectively.
- Willingness to challenge the status quo, provide innovative ideas, and drive process improvements within the team.
- Adaptability and receptiveness to feedback and process changes, with a commitment to continuous learning and growth.
- Previous experience using Qualtrics is advantageous, but a strong willingness to work with technology platforms and self-serve on survey design and dashboard creation is essential.
If youre passionate about research, data-driven storytelling and shaping the future of travel, this is the role for you. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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