Customer Disruption Officer

CUSTOMER DISRUPTION OFFICER

Location: This full-time role will be based in Capability Green - Luton and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, comprised of dayshifts and night shifts onsite.

The Disruption team, at the heart of Network Control and the Integrated Control Centre, operates 24/7 to deliver seamless customer experiences during disruptions. We work closely with ground handling, customer services, and ICC teams to ensure customers are kept informed, their questions are answered, and their welfare, hotac, and transport needs are met swiftly and in line with regulations. Our team also manages crew hotel and transport arrangements while reporting major disruption events to support smooth claims processing. Committed to safety, compliance, and exceptional service, we collaborate with Flight Operations, Ground Operations, Cabin Services, Performance and Planning, Safety and Security and Maintenance Operations to keep operations running smoothly. If youre ready to make a real-time impact in aviation and thrive in a high-energy environment, this could the perfect role for you!

What you’ll need to do the role:

To thrive in this role, you will need at least 2 years of experience in airport or ground handling operations, the ability to perform well under extreme pressure, and excellent communication and interpersonal skills. Strong proficiency with PCs and the Microsoft Office suite is essential, along with experience using e-Res, AIMS, and SITA systems. Flexibility to work shifts and adapt to varying hours is also crucial. If you have experience in these areas, we’d love to hear from you.

What you’ll get in return

> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits

Apply

Complete your application on our careers site. Please ensure you have answered the required pre screening questions when you are submitting your application

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. You may feel you don’t meet every requirement, but we still encourage you to apply. If you need any adjustments during the recruitment process, please let us know, and we’ll work with you to find a solution.

About easyJet

When it comes to innovation and achievement, few organisations can match our track record. Over the last 21 years, we’ve changed travel across Europe, making it easy and affordable. With a growing fleet of over 350 aircraft, serving 70 million passengers annually across 1,000 routes, we’re positioned to become Europe’s top short-haul airline. We’re also a digital leader, with over 168 million visits to our mobile app last year.

Our people and passion is which set us apart. Highly talented, forward thinking people with a real sense of fun. We are generation easyJet, joined together by our ‘Orange Spirit’. At easyJet, we're not just about making travel affordable, we're also committed to making wellbeing a rewarding journey for our team through small, healthy steps.