CARGO SALES COORDINATOR - ORD

Provide support to the cargo trade, corporate clients and the Cargo Sales team by providing pro-active and efficient administration service.



Job Outline:

• Support Cargo Sales team with sales administration including sales reports, arranging appointments, filing of sales documents, updating client records and providing an office based contact point for clients (freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory)

• Answer sales queries in the absence of the field based sales team, issuing information on SkyCargo?s products and services and ad hoc quotations. Identify potential sales leads and pass to the sales team

• Develop and maintain productive business relationships through regular contact with existing clients

• Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality, standard of service and to minimise service failures

• Assist sales team with monitoring performance of key accounts, using CASS, manifest details and other information sources. Collate and analyse statistics such as rates, volumes, revenues, yield and seasonal variations.

• Respond to queries from internal customers eg Head Office departments and other Outstations

• Maintain accurate records of all contractual agreements

• Undertake telesales campaigns for routes which have been identified as having vacant capacity, in order to maximise revenues on those routes

• Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by distributing pertinent product brochures, timetables, promotional material for new destinations and other information on Emirates SkyCargo products and services

• Undertake all arrangements for promotional/ client hospitality events including invitations, facilities, catering, merchandising and giveaways