Senior Technical Lead - IT

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines passengers, and as a result, are integral to the airlines daily operations. Our 40+ applications directly support Uniteds ability to identify, track, and process revenue-related transactions, and are a backend input to all our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works closely with numerous other teams within United Airlines, contributing to the companys commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.

• Providing guidance, coaching, and mentorship to fellow developers.
• Developing strategies for employee training & growth.
• Representing the development team in cross-team meetings, including project design discussions, troubleshooting sessions, and evaluations of new tools.
• Driving decisions and collaborating with partners to determine how features and projects should be implemented.
• Collaborating with Data services and Engineering teams for patch applications, upgrades, and cloud migrations, as required
• Gathering requirements and ensuring thorough implementation of business specifications through intentionally crafted, iterative deliveries
• Creating and maintaining architectural designs
• Strategizing high-impact releases
• Participating in day-to-day development activities
• Supporting operational health
• Providing assistance and strategic insights to Project Leads, Project Managers, and Business Analysts in project planning and execution
• Acting as a conduit between the technical team and management, effectively communicating progress, risks, and mitigation strategies
• Advocating for a “shift-left” testing approach by promoting the automation of test scripts within CICD pipelines, emphasizing unit testing, adhering to security standards, and reinforcing this attitude across the team
• Conducting system and integration testing
• Identifying potential risks, devising contingency plans, and resolving issues with innovative technical solutions
• Reducing the complexity of our code within our applications by following design patterns, refactoring convoluted code or outdated design, and removing unnecessary code
• Ensuring the health of EMD as part of a larger ecosystem
• Demonstrating exceptional communication skills that foster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.
• Aiding in the user documentation and knowledge transfer on the team
• Aligning EMD to the company vision of CICD pipelines, AWS configurations, and Infrastructure As Code principles.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree in Computer Science or related field
• 4+ years of relevant experience in a development role
• Excellent written and verbal communication skills
• Able to collaborate with various teams and to work under defined constraints
• Must encourage and support team empowerment and a sense of shared ownership
• Must proactively welcome feedback and experimentation for process or behaviors that are within the team’s scope of control
• Should be able to do hands-on design and development in .NET
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• .NET 6.0/ .NET 8.0
• AWS EKS, ECS, Kubernetes, Route 53, Reddis Cache, IAM Role, S3 Bucket, DynamoDB, Aurora MySQL, SQS/SNS
• Solutioning using eventing and asynchronous processes
• Solutioning using multithreaded environments
• Solutioning using microservices and distributed systems

• Masters degree in Computer Science
• AWS or other Cloud Certifications
• Exposure to Data Analytics
• Constantly motivate and encourage team to give their best, especially during the time when they are pressurized with high targets
• Abide by all the project and company guidelines and standards and to ensure that even the team members are doing so
• Tech Lead should inspire all the other team members, a Lead who is looked upon by all the members
• Familiarity with agile principles and means of achieving outcomes, and a willingness to work with agile coaches / scrum masters
• Airline Industry technologies and concepts like EMD, PNR, ETKTs
• United Proprietary Technologies: EBS Framework, UCD Events, ETKT Events, PNR Events
• Familiarity with payment processing at United Airlines
• Angular, Node.JS
• Monitoring Software: Data Dog, DynaTrace, Kibana

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.