Senior Manager - HR Partner

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

This Senior Manager - HR Partner will be responsible for providing HR support to Airport Operations at IAH airport. This includes providing support regarding business/HR related decisions, employee relations, policies, and procedures. Establishing and maintain strong partnership with assigned Business Partners and employee/Union leadership. Collaborating with HR Leadership and Business Partners to implement HR and business strategies/objectives for the region. Liaison between management, legal, corporate regarding employment compliance issues.

• Responsible for providing HR leadership, consultation, and support to Airport Operations
• Will lead a team of HR Business Partners
• Provide support regarding business/HR related decisions, including forecasting, staff planning, employee relations, policies and procedures
• Collaborate with HR Leadership and Business Partners to implement HR and business strategies/objectives for the region division
• Liaison between management, legal, corporate regarding employment compliance issues
• Partner with and provide HR guidance and support to business leadership in various corporate and divisional objectives including but not limited to, workforce planning and development, organizational development and performance, staffing, downsizing, HR employment practices, rewards and recognition strategies, diversity, employee relations and succession planning
• Establish and maintain strong business partnerships with the leadership and employees at all levels of the organization
• Responsible for the day-to-day Human Resources functions
• Provide strategy and counsel on projects and goals as they relate to the effectiveness of the operations and the overall division; apply and leverage data and metric to inform decision making
• Coordinate with all levels of management regarding HR Strategies, programs, practices, and issues
• Build and maintain working relationships with the regional Union and/or employee leadership, Building a candor and trust level necessary to resolve outstanding disputes
• Responsible for supporting both management and administrative employees with emphasis in all areas of Employee Relations (Employee Appeals, Mediations, Settlement Agreements, Conflict Resolution, Drug & Alcohol Policy issues and Restructures/Reorganizations)
• Responsible for directly counseling employees on personal and policy matters
• Interaction and coordination with the various HR Total Rewards and Labor Relations professionals in order to assist business leaders and employees
• Partner with Labor Relations peers for investigations, grievances, and arbitrations within the unionized work group
• Liaise with other departments within HR to coordinate communications and practices
• This role will provide technical expertise and training as needed to regional management regarding the application and execution of corporate guidelines, policies, and administrative activities
• For the management and administrative employees, work with local management in the application of the Performance Management process including planning and review, creation of Performance Improvement Plans and the execution of counseling and progressive discipline on Performance Issues
• Oversee the implementation, management, and success factors of recognition programs across the division
• Manage, coordinate, and oversee all aspects of Human Resources procedures in compliance with Federal, State and Local employment and related HR laws such as: FLMA, ADA, & EE), including networking with the various related Counsels in the Law Department and the Employment Compliance group regarding regional employment compliance issues
• Liaise with other internal departments to align and manage common corporate programs and practices where applicable
• Conduct internal investigations, document findings/recommendations in accordance with established policy and recommend resolutions to management

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

• 7+ years of HR generalist experience, with emphasis on business partnerships, employee advocacy, change activities, HR administration & labor activities – or equivalent work experience
• 2 years of Project/Program Management experience
• 2 years Management/Leadership experience
• Strong employee relations experience
• Generalist background with broad knowledge of Employee Relations, Labor Relations, Training, Conflict Resolution and Investigation’s experience
• Familiarity with Company policies and guidelines
• Solid knowledge of FMLA, EEO laws, ADA and other employment related State and Federal laws & regulations
• Understanding of Discretion and Confidentiality
• Demonstrated ability to work under pressure and deal with complex issues
• Ability to make rational, realistic decisions using good reasoning and sound judgment
• Excellent interpersonal skills with the ability to build strong working relationships develop and deliver fair and equitable solutions
• Excellent communication skills (written & verbal) with a strong employee advocacy orientation
• Professional demeanor with excellent and timely follow-up with business partners
• Self-motivated and have an enhance ability to prioritize/plan in a fast-paced environment
• Strong analytical skills
• Ability to have a sensitive approach to difficult situations
• Well organized with the proven ability to prioritize and multi-task
• Ability to effectively work with all levels of management
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• PHR, SHRM or related certification

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.