Manager - Quality

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You’ll directly supervise onsite and offshore Quality engineering professionals and ensure they are managing and owning deliverables. In this role you’ll have accountability governing quality efforts on multiple projects and/or a large programs that consists of multiple testing tracks is a must. You’ll work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity.

• Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
• Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
• Develop and implement strategies to improve QE practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
• Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
• Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications
• Research and resolve people and project issues; provide recommendations; escalate to senior management as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelors degree in Computer Science, Information technology or similar
• 4+ years of Quality Engineering experience with managing large enterprise programs
• 3+ years of experience implementing Test Automation framework
• Experience in supporting release automation (CICD) and application performance testing
• Willing and able to travel domestic/internationally (up to 10)
• Listening, communication, partnership and negotiation skills
• Programming: Java, Selenium and SQL
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• TMMI (Test Maturity Model Integration) Certification and/or knowledge
• CSTE or any other Test Automation related certifications
• Previous airline experience
• Test Management Tools: TFS, Jira, Microsoft Test Management
• Automation: Ready API, SOAPUI, Rest Assure, SeeTest or any others to automate APIs, UI and Mobile application
• Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)
• Understanding and/or implementation of GenAI testing technologies

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.