Tasks
As the Key Account Manager, you will perform the following duties:
- Contractual manager of large customer accounts for the Open Loop product
- Financial responsibility (profit / loss) for all assigned accounts including upselling new products and services
- Responsible for cost controlling, analysis, and reporting of existing contracts. Implement strategies to improve performance
- Negotiate contract amendments in cooperation with Sales
- Act as interface with internal stakeholders to meet contractual obligations and work to resolve discrepancies as they occur
- Initiate and drive improvements of products and processes
- Must excel in financial analysis, customer relationship management, and problem solving skills for complex problems and organizations
- Process documentation according to instruction and procedures
* All other duties as assigned or required
Benefits
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To excel in this role, you will need a combination of the following qualifications:
- High school diploma/GED required
- Bachelor’s degree required
- MBA or equivalent master’s degree is an advantage
- 2-3 years of experience in Aviation, Account Management, Customer Service or Sales & Marketing required
- Technical/engineering experience a plus
- Fluency in English language required
- German language desirable
- Knowledge in aviation MRO, accounting/controlling/financials, technical/engineering
- Business warehouse knowledge desirable
- SAP skills as expert is an advantage
- MS Excel, Word & PowerPoint as expert
- Responsible of budget: costs and revenue
- Willingness to travel
- Manage constant time pressure
- Manage high stress levels
- Must possess a legal work permit in country of employment
* CV/Resume, references and recommendation letters required
* Company may provide relocation assistance
Company
About Lufthansa Technik Component Services LLC.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
www.lufthansa-technik.de
