The Director, Employee Experience, serves as a key operational leader within Delta Professional Services (DPS), responsible for implementing people and organizational strategies that support business objectives and align with corporate direction. This role oversees the execution of administrative services and HR-related functions, ensuring consistency and effectiveness across the organization.
The Director reports directly to the President of DPS and partners closely with Executive Leadership and cross-functional teams within Operations to deliver integrated solutions to business challenges. This role is responsible for the entire life cycle of the company’s people strategy. The incumbent has oversight for policies and practices and for ensuring the effective and consistent delivery of administrative services including: coaching/counseling employees and leadership, sourcing and selection, performance management programs, organizational effectiveness, leader and employee development, enterprise business systems and payroll, engagement, corporate communications and providing overall leadership. Acting as a trusted advisor and advocate for both employees and the company, the Director supports organizational change and continuous improvement initiatives.
The ideal candidate is a culture champion, strategic thinker, and collaborative leader who thrives in a fast-paced, service-oriented environment and is passionate about creating a workplace where employees feel valued, supported, and inspired.
Key Responsibilities
- Lead and develop a team of HR and administrative professionals, fostering a culture of collaboration, inclusion, and continuous improvement.
- Communicate organizational goals and values to employees and leaders, promoting engagement and alignment.
- Support the development and execution of plans that promote a safety-conscious and employee-centric work environment.
- Collaborate with internal stakeholders to ensure consistent application of HR policies, performance management, and employee development programs.
- Provide guidance on organizational effectiveness, change management, and process improvement initiatives.
Corporate Support Leadership
- Lead and manage the Corporate Support Team, including:
- Payroll: Ensure accurate, timely, and compliant payroll operations.
- Corporate Communications: Oversee communication strategies that keep employees informed, inspired, and aligned.
- Employee Engagement: Drive initiatives that build community and connection across the organization.
- Sourcing and Recruiting: Collaborate with finance and operations to deliver quality candidate pools and enhance the onboarding experience.
- Business Systems: Ensure HR and corporate systems are optimized for efficiency and scalability.
Knowledge, Skills & Abilities
- Strong understanding of HR disciplines including compensation, benefits, employee relations, and organizational development.
- Experience in change management and business process optimization.
- Solid financial and business acumen with the ability to build and assess business cases.
- Excellent communication and relationship-building skills across all levels of the organization.
- Proven ability to manage multiple projects and deliver results in a dynamic environment.
- High emotional intelligence, strategic thinking, and problem-solving capabilities.
- Ability to influence and collaborate across departments and functions.