Company Description
Cathay Pacific, the airline of Hong Kong and the heart of Asia, is renowned for its strong connections to key destinations across Asia, China, Austra, North America and Europe. With our focus on Customer Service and Operational Excellence, we are excited to expand our operations in Europe with flights from Brussels to Hong Kong starting from summer of 2025.
Role Introduction
We are looking for an enthusiastic, motivated and dynamic individual who will be responsible for delivering the best possible operation and airport service experience to our customers. To inspire and lead our people and suppliers to embrace change and representing the Company’s best interests within the local community.
Key Responsibilities
- Ensure that overall airport operations meet Cathay Pacific (CX) standards, policies and procedures, and satisfy local and international safety standards.
- Develop proactive partnerships with stakeholders in root cause investigations and analysis.
- Identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included).
- Facilitate and manage exercises, reviews, and update all contingency plans and manual fall-back procedures to meet the required standards and requirements.
- Ensure that the Ground Handling Agent teams consistently provide a high level of Customer Service in a professional manner.
- Oversee and play an integral role to ensure airport operational continuity.
- Lead, support and encourage own team to achieve successes.
Requirements
Essential:
- Must have the right to work and live in Belgium.
- Excellent oral and written skills in English, French, and Dutch.
- Strong analytical, problem-solving, decision-making, and negotiation skills.
- Strong operational background with passenger service experience in an airport environment.
Desirable:
- Higher education (Hogeschool) or Bachelor’s degree.
- Minimum 3 years’ experience in a supervisory or managerial role.
- A self-motivated and committed leader who enjoys teamwork and leading a team.
Personal & Application Information
We offer you a varied and exciting job in a challenging environment, competitive salary in the airline business and good secondary benefits
If you are interested in applying for this opportunity, send your curriculum vitae and accompanying cover letter in English no later than 31 January, 2025.
Please note, we reserve the right to close this vacancy early.
