Position Summary

As a Line Service Ramp Controller at Clay Lacy Aviations premier FBO in Santa Ana, you’ll be at the heart of the action—coordinating ramp and hangar operations with precision, efficiency, and a commitment to excellence. This role isn’t just about managing logistics; it’s about creating seamless, first-class experiences for aircraft, crews, and clients while upholding our industry-leading standards of safety, service, and innovation. You’ll play a vital role in ensuring smooth operations, all while embracing Clay Lacy Aviation’s vision, mission, and values to foster a dynamic team environment.

Duties and Responsibilities

• Promotes and fosters a safe and secure operating environment

• Promotes and adheres to all FBO SOP’s

• Provides support to FBO operations to include aircraft movement, refueling, marshalling, and hangar organization while maintaining a high level of internal and external customer service.

• Assists the Line Service Manager and General Manager in frequent formal and informal audits of ramp condition, hangar inventory, fuel quality control, and other Line Service and FBO activities.

• Maintains proficiency in all duties of a Line Service technician.

• Acts as a Tow Lead when operationally appropriate.

• Monitors fuel inventory and orders fuel when appropriate.

• Assists with monitoring “Red Flag” accounts and ensures that their experience with the FBO is without incident.

• Works closely with FBO management on day-to-day operations

• Performs all regular duties of a Line Service Technician.

• Answering phone calls and assisting with reservations

Competencies and Skills 

• Create strong customer relations and deliver customer-centric solutions.

• Take on new opportunities and challenges with a sense of urgency and enthusiasm.

• Work collaboratively with others to meet shared objectives.

• Communicate a clear understanding of the needs of varied audiences and modes.

• Gain the trust and confidence of others through honesty, integrity, and authenticity.

Essential Job Functions 

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to:

• Regularly walk, stand, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, reach with hands and arms, talk, and hear.

• Occasionally lift and/or move up to 50 pounds

• Excellent communication and interpersonal skills

• Team-oriented dedication to great customer service and the ability to inspire that commitment in others.

• Thorough knowledge of the general aviation industry, aircraft makes and models, and ground support suppliers.

• Strong understanding of ground handling safety programs.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Service Orientation - Actively looking for ways to help people.

• Social Perceptiveness - Being aware of others reactions and understanding why they react as they do.

• Should have general working knowledge of Microsoft Office Suite

• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.  ​​​​​​​
• Must possess a valid and unexpired drivers license.
• Must be able to pass drug screening and background checks

Required Education and Experience  

• Associate degree or equivalent experience preferred.
• 2 plus years of experience as a Line Service Ramp Controller or related experience.

Benefits

Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K) and more to employees in full-time positions.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement 

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.