Aircraft AfterMarket Expediter

Under low to moderate supervision track and own Aircraft on Ground (AOG) orders through delivery. Locate out-of-stock parts to AOG situations. Support for Technical Operations-take over order-taking role when exceptional situations arise.

Principle Duties and Responsibilities:

• Monitor and take ownership of AOG orders through sales, picking, shipping, and delivery.
• Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner. Use knowledge of the shipping industry and options to satisfy AOG requirements.
• Directly involved in impacting OTC sales revenues.
• Strong familiarity with parts sources at all locations, 3rd party parts providers, Inventory Locator Service (ILS), and alternative channels.
• Instill a sense of urgency among functional counterparts in warehouse, planning, and purchasing. Ensure conformance to and communicate AOG response policy.
• Create summary reports on the outcome of all AOG.
• Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs.
• Take ownership of the order once the order is taken by Parts Sales and Technical Operations.
• Provide daily guidance in directing all Spare Parts Sales Reps, if applicable.
• Take orders over from Technical Operations when exceptional situations arise, for example: AOG orders inventory out of stock.
• Identify process changes to make handling of AOGs more expeditious.
• Develop working relationships with Planning and Purchasing.
• Individuals will have full requisition and purchasing authority in order to meet AOG requirements only.
• Identify corrective actions and possible workaround when typically cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
• Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or ODARS.
• Monitor all Corridor Sales Orders to ensure proper processing within all departments.
• Quality assessment when buying from 3rd parties must determine and ensure the existence of inspection documentation including 8130s and conformance to GAC quality requirements.
• Work with Purchasing to add approved third-party suppliers in order to satisfy AOGs in the future.
• Work with Planners to review backorder history and reduce backorder history in the future.

Additional Functions:

• Travel domestically and/or internationally as required.
• Participate in rotating AOG duties.
• Facilitate daily shortage meetings with both planning and purchasing management.
• Perform other duties as assigned. 

• High School Diploma or GED required.
• Bachelor's Degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Three to four years experience in shipping, material handling, technical operations, or transportation.

Other Requirements:

• Ability to operate personal computers, experience with Microsoft Windows/Windows NT and Microsoft Office products, Word and Excel.
• Knowledge of Procurement Procedures and manufacturing principles for both purchased and in-house manufactured parts is preferred.
• Knowledge of technical operations and parts sales roles..
• Understand the network of alternative suppliers..
• Strong verbal, written, and interpersonal communication skills. Ability to interact with all levels of management, technical and non-technical personnel, and co-workers.
• Must be capable of lifting up to 50 lbs.