Reports to: Service Availability Lead

This role is part of service availability team in our Information Technology Department who are dedicated to support and assist the team in the execution and monitoring of IT services availability agreed service levels to meet the needs and requirements of customers and users.

As a Service Availability Analyst, you are required to uses your deep technical knowledge and subject matter expertise to understand long-term availability needs, plan resource availability, and proactively address availability issues. Analysis involves the understanding of causes and effects. Using your knowledge gained from analysis to make recommendations or resolutions.

You are responsible to analyse, measure and improve all aspects of the reliability and availability of IT services offering. He/she is responsible for ensuring that all IT Infrastructure, Applications, Processes, Tools, and roles are appropriate to meet the agreed service level commitment targets of IT systems availability.

• Govern and maintain policies, processes, lifecycle activities, and compliance across Service Availability, Disaster Recovery, Configuration Management, Hardware/Software Asset Management, Data Centre Operations, and IT Procurement
• Ensure all IT services, assets, configuration items, and Disaster Recovery requirements comply with standards, licensing terms, audit expectations, and operational procedures
• Manage accurate lifecycle records for hardware, software, configuration items, Disaster Recovery documentation, and procurement activities, ensuring service availability, data quality, and cost‑efficient utilization
• Monitor service and component availability, reliability, maintainability, and serviceability, producing insights and reports to support management decisions
• Drive improvement initiatives for service availability, Disaster Recovery readiness, configuration accuracy, asset hygiene, and procurement efficiency, including monitoring data quality, investigating breaches or failures, and performing regular checks
• Support incident and problem investigations by providing subject matter expertise and conducting root cause analysis for availability, asset, configuration, and Disaster Recovery–related issues
• Coordinate and execute Disaster Recovery activities, including failover testing, recovery sequence validation, paper drills, tabletop exercises, and application‑tiering reviews
• Collaborate closely with internal teams, external vendors, and business units to ensure seamless execution of Service Availability, Asset Management, Disaster Recovery, and Configuration Management processes
• Maintain lean, efficient, and well‑documented operational procedures while identifying opportunities for service improvement, automation, and SLA/KPI performance enhancement
• Provide 7×24 readiness for critical Disaster Recovery events and data centre operational support when required

• Minimum 5 years of IT experience with at least 3 years execution of DR/BCP
• Proven experience in managing enterprise scale IT organisation with ability to collaborate in a cross-functional and matrix organisation environment.
• Experience and knowledgeable in managing complex IT organisation and hybrid environment such as on premise and hybrid (private, public and 3rd party) cloud environments
• Ability to apply skills and techniques to solve dynamic and unpredicted problems.
• Hands-on and technical proficiency in hardware and system software (in-house and hybrid cloud).
• Demonstrable knowledge of backup, replication technologies used in Disaster Recovery and Business Continuity
• Strong teamwork and interpersonal skills at all management levels.
• Good verbal and written communication skills in setting and managing user expectations.
• IT certifications in Data Centre, ITIL, ISO, Cloud would be added advantage
• The candidate must be able to demonstrate depth of knowledge, experience and strong capability, in the following IT domain competencies:
  • Change, Release, Incident and Problem Management:
  • IT Risk & Crisis Management and Service Level Management
  • Knowledge Management and IT Service Management
  • IT Configuration Management and IT Asset Management
  • IT Service Operations Management
  • Data Centre (on premise) and Hybrid Cloud Operations
  • Agile, SAFe, ITIL 4.0 Framework

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.