Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline.

The Senior Analyst – Distribution Intelligence will design, build, and implement a process to find opportunities to improve United revenue or reduce cost of sale from select sellers. This process will entail using various data sources to identify and research travel agency selling practices which conflict with United’s contracted agency program terms and/or booking and ticketing policies. They will apply a data driven approach to discover all potential violations including pricing discrepancies, policy breaches, payment violations, currency manipulation and product misrepresentations. They will also validate the issue and collect evidence regarding potential violations by auditing consumer facing websites and partner displays. After preparing research and findings, they will work with Sales to engage the agencies involved and to resolve all violations and issues.

• Support the design, implementation, and delivery of a process to audit the selling activities of agencies: Focus on identifying seller activities and practices that conflict with United’s Sales program terms and/or booking and ticketing policies. Also uses booking and revenue data to identify ARC/IATA appointed agencies with incremental revenue opportunity or potential distribution savings. Collaborate and share the opportunities with Sales Account Managers and assist with strategy, action planning and possible remediations.
• Remediation: Collaborate with Sales in performing business development tasks to help agencies adopt compliant practices
• Support: Supporting agencies, aggregators and GDSs with questions throughout the implementation process
• Ad-hoc analytics projects: In coordination with Sales Strategy and Effectiveness, will support ongoing efforts which place United in a more compelling and competitive position with our agency portfolio.

Note: This position provides a hybrid work arrangement with in-office requirements 50 of the time at Uniteds corporate headquarters in Chicago, IL.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 3+ years in an analytical role
• Significant experience with online travel agencies and metasearch engines and knowledge of corresponding data sources
• Knowledge of airline distribution systems and models
• Experience assisting cross functional teams to deliver on time and under budget results
• Proficient with SQL and/or relational database queries with experience in data mining
• Proficiency with Microsoft Excel and Power Point
• Ability to present findings in a format that will allow collaborators to make effective decisions
• Excellent oral and written communication skills; fluent in English
• Effective coaching abilities
• Proven business sense
• Ability to maintain confidentiality
• Adaptable to change and function in a demanding environment
• Ability to travel for meetings and trainings
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree
• 2+ years in a pricing revenue management or similar airline role
• Knowledge of TMC workflows, accounting systems and compensation models
• Understanding of customer contracting and negotiation cycles
• Experience in Finance, Network Planning, Revenue Management, Marketing, Loyalty, and Alliances
• United Sales Tools: U4B Blueprint, Seismic, Customer360 and PowerBI
• Proficient in Salesforce

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.