Position Summary

The Digital & IT Analyst will support the Alliance, NE site from an IT standpoint by supporting all IT Infrastructure and IT initiatives. As an IT business partner, you’ll specialize in business analytics and business processes, utilizing critical knowledge and strong project management skills to solve problems, identify opportunities and drive improvement initiatives.

Responsibilities

• This role requires you to drive results and proactively identify and resolve problems.
• Learn and become an expert in all IT systems in the Alliance, NE facility.
• Managing incidents and requests for the Alliance, NE facility. This will sometimes be in coordination with other division IT analyst and the global IT service desk.
• Responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and recommending appropriate solutions.
• Create and communicate decisions impacting the wider business, effectively managing customer expectations.
• Provide monthly management reporting on the status of all projects.
• Coordinate with division IT, group IT, and corporate IT teams to implement new initiatives and standards. 
• Stay abreast of new Digital and IT technological innovation/processes and research their usage at Parker. 
• Take initiative to suggest and implement IT process improvements.
• Manage endpoint lifecycle of on-site assets.
• Evaluate unplanned requests and determine appropriate priority and action.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Provide after-hour technical support as needed.
• Overnight travel to other division locations to assist in the implementation of technical solutions as needed.
• Manage and upgrade virtual infrastructure across VMware and Azure deployments.
• Perform other duties as necessary. 

Qualifications

Qualifications: 

• Bachelor’s degree required
• Must be a U.S. citizen or permanent resident. 
• Must be self-motivated and a self-starter.
• 2+ years of experience in an information technology role or related discipline required
• 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required
• 2+ years of experience with maintenance and repair of computer hardware required
• Microsoft Active Directory applications experience required 
• Business software applications, including Microsoft Office Suite experience required
• Experience with Zebra printer management, preferred
• Experience with Microsoft Access, preferred
• IT Service Management ticketing tool such as ServiceNow, preferred
• Manufacturing environment, preferred
• Microsoft Certified Professional, preferred
• Microsoft Certified Solutions Expert, preferred
• CompTIA A+, preferred
• Virtualization experience and/or certifications with VMware and Microsoft Azure, preferred

Skills: 

• Strong customer service orientation
• Proficiency in English language, including speaking, reading, and writing
• Ability to apply innovative thinking toward problem resolution
• Ability to handle sensitive information in a confidential manner
• Strong written and verbal communication 
• Detail-oriented with excellent organizational and time management 
• Ability to work in a fast-paced environment and manage multiple priorities
• Willingness to learn and take initiative
• Self-starter with the ability to work independently, collaboratively, and in a team environment
• Ability to work in a team environment.

Physical Demands:

• Ability to work for extended periods of time while sitting or standing.
• Ability to use hands and fingers for extended periods of time. 
• Ability to perform repetitive motions for extended periods of time. 
• Ability to lift and move equipment up to 30 pounds.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.