Cirrus Job Description

Delivery Technician

November 2024

Job Summary

The Cirrus Aircraft Delivery Technician ensures every customer receives excellent service by providing a safe, clean, welcoming, and comfortable aviation experience. The primary duties of the Delivery Technician are to assist the Delivery Operations personnel in the setup and execution of customer aircraft delivery events. He or she also assists with aircraft servicing, detailing, and other guests needs while adhering to the Cirrus Service Essentials. Secondary duties include assisting Line Service, Flight Operations, and other team members with various tasks to ensure world-class lateral and outward service.

Duties and Responsibilities/Essential Functions

· Assist with every aspect of aircraft delivery readiness for guests and Delivery Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with subscriptions.

· Assist Delivery Operations personnel with the delivery presentation of customer aircraft by operating lights, sound, and other experiential items to enhance the delivery experience.

· Independently and proactively prepare for each aircraft delivery, identify and perform open job tasks, and immediately speak up and/or point out issues to all stakeholders.

· Ensure cleanliness and tidiness of the Delivery Center, storage hangars, ramp areas, office and desk space, and other storage areas.

· Provide the highest level of service possible in a dynamic and challenging work environment.

· Assist guests with luggage, provide refreshments, and record guests needs in a professional manner.

· Provide or arrange for transportation for guests, to include operating company vehicles.

· Assist Line Service personnel as able. Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles as required.

· Maintain fueling and customer records in CRM software.

· Arrange catering and other amenities for guests and Cirrus events.

· Organize and maintain Delivery Operations equipment inventory.

· Perform other duties as requested, directed or assigned.

· Regular, reliable, and predictable attendance.

· Company vehicle driving requirements estimated at 10; must have valid drivers license and acceptable

driving record.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

· High School Diploma or GED required

· Background in customer service, line service, theatrical lighting/sound, or related field preferred

· Ability to demonstrate sound judgement and effective communication skills (written and verbal).

· Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

· Ability to obtain a non-movement area MKAA ramp badge

· Excellent customer service skills required.

· Applicant must be able to work as part of a team, as well as individually.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Communicates Effectively: Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

· Ensures Accountability: Holds self and others accountable to meet commitments.

· Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

· Energizes the Cirrus Service Essentials

· Strives to improve service performance.

· Anticipates guests needs and responds promptly.

· Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

· Handles guest problems and complaints.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Physical Requirements

MISSION

To deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers.

ABOUT CIRRUS AIRCRAFT

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com.

OUR BENEFITS

Cirrus offers a competitive benefits package that includes: health, dental, life, short and long-term disability insurance, flexible spending account, 401K retirement savings plan, voluntary vision, Employee Referral Incentive Program, vacation and holiday pay. Additionally, all employees enjoy a discount at the company store and exclusive discounts from our world-class partners, like Garmin, Bose, AT&T, Microsoft, Fastenal and more.

LIFE AT CIRRUS

As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilots license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.

At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

We also engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. From holiday and special occasion celebrations, to local runs and barbecues, our team has the opportunity to connect with each other, the community and our customers. We also give back to our communities by providing all employees a paid Community Day each year!

OUR LOCATIONS

Duluth, Minnesota

As the home to our corporate headquarters, Duluth is a four-season city on the western tip of Lake Superior and was voted Best Town by Outside Magazine. The splendor of the largest freshwater lake in the world offers a multitude of outdoor activities for adventure or rejuvenation. The North Shore lifestyle is known its year-round activities, including bicycle and snowmobile trails, kayaking, rock climbing, fishing, hiking, golfing, sailing and skiing. And as a top employer in the area, Cirrus Aircraft was recently named “Best Overall Large Company to Work for in the Northland” and “Best Workplace Culture” by the Duluth News Tribune readers.

Knoxville, Tennessee

Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.

Grand Forks, North Dakota

As our main sub-assembly composite facility, our Grand Forks location is essential to the development of every Cirrus aircraft. Home to the University of North Dakota and the states third largest city, this unique town offers small town charm with an inviting community, centered on hospitality and grand possibilities. Activities in town expand across all four seasons, with abundant city parks, local fishing, collegiate sports, superb arts and theatre, excellent restaurants and several community events and festivals.

McKinney, Texas

Home to one of our Factory Service Centers and Flight Training hubs, as well as a host of engineers and enterprise services team members, McKinney is located just 30 miles north of downtown Dallas. McKinney is a picturesque city with a small-town feel that is quite different from the Metroplexs urban sprawl. A 2019 population of 190,000 is one of the fastest growing cities in America. Beautiful tree-lined streets, diverse residential neighborhoods, outstanding educational opportunities, a robust business environment, a charming historic downtown and a strong sense of community make McKinney truly stand out. The nation continues to recognize McKinney as a stand-out community. Money Magazine ranked McKinney the 1 Best Place to Live in America in 2014.

Kissimmee, Florida

Home to one of our Factory Service Centers and Flight Training hubs, Kissimmee, Florida, is a vibrant city located in Central Florida, just south of Orlando. Known for its close proximity to world-famous theme parks like Walt Disney World, Universal Studios, and SeaWorld, Kissimmee is a popular destination for tourists seeking adventure and entertainment. Beyond the attractions, the city offers a charming blend of outdoor activities, including beautiful lakes, nature preserves, and golf courses. Kissimmee also boasts a historic downtown area with unique shops, restaurants, and cultural events, making it a dynamic community that combines the excitement of tourism with small-town charm.

Scottsdale, Arizona

Home to one of our Flight Training hubs as well as an engineering office, Scottsdale, Arizona, is a vibrant desert city located just east of Phoenix, known for its upscale resorts, world-class golf courses, and vibrant arts scene. Nestled in the stunning Sonoran Desert, Scottsdale is a top destination for outdoor enthusiasts, offering hiking, biking, and scenic views in places like Camelback Mountain and McDowell Sonoran Preserve. The citys Old Town is rich in Southwestern culture, with galleries, boutiques, and a lively nightlife. Scottsdale is also famous for its luxury spas, fine dining, and annual events like the Scottsdale Arabian Horse Show and Barrett-Jackson Auto Auction.