Customer Service Agent

Application deadline: 10.01.2026

Location: Denspan

Type of contract: Holiday Job

Customer Service Agent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Customer Service Agent in CPH?

We are looking for motivated and customer-focused individuals to join our team in a 60 position for the peak season. The role requires flexibility, reliability, and a strong commitment to delivering excellent customer service. You will support airport operations across check-in, gates, and arrivals during busy travel periods. A professional attitude and the ability to work in a fast-paced environment are essential. This is a seasonal role based at CPH Airport with varying shift patterns.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for:

As a Customer Service Agent, you will be responsible for delivering outstanding customer service across all core airport operations. You will be capable and confident in covering the three main customer service positions: Check-in, Gates, and Arrivals, ensuring a smooth and positive experience for Norwegian customers at every touchpoint.

The most important function of a Customer Service Agent is to deliver outstanding customer service, always proactively supporting and assisting Norwegian customers. You must maintain excellent professional conduct and high grooming standards at all times. A strong understanding of Norwegian policies and strict adherence to Norwegian gate bag procedures and accurate revenue collection is also required.

You are our ideal candidate if:

• Relevant experience in a customer service role within service/travel industry.

• Strong customer focus.

• Strong communication skills, both verbal and written.

• Ability to work effectively with peers during unsociable hours.
• You have good English language skills

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian SportsClub
• Opportunity to join our share saving plan

Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk!

If you have any questions, feel free to reach out to:

CPH.DMnorwegian.com

“We care for each other, our customers and our environment as we navigate the skies
- the Norwegian way”

Location: Denspan

Travel required: Some travelling must be expected

Application deadline: 10.01.2026

About Norwegian