As a Below Wing Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.
Summary of responsibilities:
• Oversees and coordinates operational performance, including safety, on‑time departure (D0), security, and customer service delivery.
• Demonstrates strong analytical, organizational, and administrative skills, with the ability to multi‑task and manage multiple operational priorities simultaneously.
• Promotes teamwork and collaboration with business partners, vendor workforce, and leadership.
• Observes below‑wing operations—including ramp handling, cargo handling, and safety/security procedures—to ensure full compliance with Delta requirements.
• Participates with Delta leadership in Incident Analysis reports, Injury Prevention Group sessions, and station safety meetings.
• Ensures adherence to the station Safety Business Plan and compliance with divisional performance and safety standards.
• Responsible for timely completion of performance appraisals, quality assurance observations, performance discussions, coaching, and administrative actions, while promoting employee and vendor recognition.
• Supports ongoing training and development for Delta and vendor personnel.
• Displays a positive image of Delta.
• Activates emergency response procedures when necessary.
• Coordinates with internal resources under pressure and time constraints to help ensure on‑time departures.
• Performs a variety of duties based on functional work area assignments; agents may be cross‑utilized as needed.
• Subject to rotating shifts and off‑days.
• May require outside work.
• Practices safety‑conscious behaviors in all operations, prioritizing the safety and security of self and others.
• Additional tasks may be required based on operational and business demands.