At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

As Associate Service Operations Specialist, you will perform all customer applications training implementation and support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures and will be a part of the SITA Global Services responsible for Customer Application Support service operations.

• Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs).
• May act as co-ordinate application troubleshooting with customers and/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the incident within the prescribed SLA when required.
• Ensure business application systems are developed and maintained.
• Adhere to installation guidelines application documentation and industry best practices in order to deliver quality service.
• Collaborate with customers to understand documents and resolve problems to moderate complexity within the designated application.
• Manage incident queues and lead on problem resolution and escalation.
• Manage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and Dev teams as required.
• Assist with acceptance testing as related to customer or third-party service provider acceptance criteria.
• System configuration, scripting, and user admin according to application needs.
• Collaborate inter-departmentally with Senior or Lead Analysts and/or Software Development personnel to identify the root cause of application problems and provide possible workarounds or resolution details to customers.
• Ensure established Service Management processes and procedures are understood and followed to the highest standards and coordinate problem resolution with the appropriate resolver groups.
• Ensure compliance with information security policy for inscape applications.

• Bachelors degree in Computer or Telecommunication Eng, IT or Computer science preferred.
• Minimum 2 years experience in a customer service function preferably in systems application support or delivery.

• Bachelor’s degree in computer or Telecommunication Eng, IT or Computer science preferred.
• Minimum 2 years’ experience in a customer service function preferably in systems application support or delivery.
• Ability to work on different shifts 24/7.
• Strong troubleshooting and problem-solving skills with the ability to think analytically and logically.

• Systems Administration experience and familiar with Windows Server, Linux, SQL Server, IIS, and Cluster Services.
• Previous Experience communicating professionally with customers at all levels.
• Good Knowledge and ability to install configure and maintain system software, including Microsoft/Linux.
• Good Knowledge and experience with docker and containers.
• Ability to use Dataset, SQL, and stored procedures independently.
• Good knowledge and understanding of standard software development principles, theories, concepts, and techniques.
• Preferably to have knowledge in Web APIs, including RESTful APIs, and Postman is a plus.
• Queuing systems, such as: MSMQ, RabbitMQ clusters and IBM MQ used by internal applications.
• Knowledge in ITIL is a plus.

• Info Gathering&Processing
• Service Infrastruct/Platforms

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Recognized industry certifications at beginner level- ITIL Foundation Certificate

Azure Certificate

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.