Associate Analyst, IT Systems Change Management

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Information Technology Team, within the Information Technology Division.
• The Analyst/Senior Analyst, IT Systems Change Management is responsible for facilitating the enterprise IT Change Management process to ensure regulatory requirements are met for software management controls. The Analyst/Senior Analyst may help create and manage the process across all IT groups, enabling higher levels of system availability.
  

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Completes Change Management assessments 
• Collaborates to influence Change Management strategy 
• Identifies, analyzes and prepares risk mitigation tactics 
• Consult and coach software product teams and management on IT Change Control policy and practices 
• Develops and supports training and communication activities 
• Ensures that appropriate project documentation and deliverables are clearly defined and delivered 
• Defines and measures success metrics and monitors change progress
• Supports Change Management at the Enterprise Change Management level
• Supports the governance of the IT Change Management product and required processes
• Applies a structured methodology and helps to lead Change Management activities 

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 1-2 years of experience in IT Change Management, IT Audit or related field
• Ability to work collaboratively with external and internal auditors, service providers and IT teams to define, implement and improve the IT Change Management processes
• Knowledge of ITIL and other change management frameworks and Agile/DevOps processes
• Proficiency in Microsoft Project, Excel and Word
• Excellent leadership skills, team-focused with high energy and a positive attitude
• Ability to think strategically and develop tactical methods to achieve objectives and goals
• Ability to build and maintain effective relationships with team members, customers and external groups, as well as working in a collaborative environment with geographically dispersed resources
  

Preferred Qualifications- Education & Prior Job Experience

• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
• Ability to work well within a team environment, as well as independently

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.